Your boiler & radiators are a key feature of your Simplicity plan. Our gas safe registered engineers will do everything possible to bring back life to your heating system. They will replace parts on the day wherever possible. The same goes as well for the radiators in your home.
What Our Plan Covers
We understand the stress and anxiety this can cause. Contact us and we’ll put your mind at ease. We can’t help you with what you’ve lost, however we’ll send an expert out to make sure your home is secure so at least you can sleep without worry.
Electrical & Gas
We cover damage to your internal gas supply pipe through to a leaky boiler. If you ever smell gas the first response is to the National Gas Emergency Service. They’ll need to isolate it before it can be repaired. Electrical emergencies are also covered by our cover plan. So if you lose your power supply (not a circuit breaker/blown fuse), we’ll restore it for you.
Annual Boiler Service
Once you have been a customer of ours for 3 months we will then contact you (March – November only) to arrange for your annual service. If however we are needed to come out to manage a repair of your heating system before that we will do the annual service at that time. This ensure’s your boiler is in tip-top condition for the following winter.
As a homeowner, you’ll have the usual home insurance cover. Unfortunately, insurance rarely covers everyday home emergencies which always occur. This is why most people have a Home Emergency plan to give them peace of mind. This saves them from the unwanted expense of dealing with it. Feel free to contact us if you have any questions.
Home Emergencies Happen
We’ve all lost our keys or had a pest or two invade our homes. Our Home Emergency Repairs plan will give you that rapid response you want. Our simple cover plan covers more than the traditional plans do, at a fraction of the cost. With our 24/7 365 rapid response hotline and a UK-wide team of engineers, we are able to deal with emergencies than most.
We can fix, cover and repair all major brands, but we can guarantee manufacturer parts and engineers for:
All our plans include a high level of protection as standard so you can relax knowing you are covered.
- Over 95% fixed on the first visit
- We aim to reach you in as little as 4 hours*
- We use new parts for repairs when available
- No hidden labour fees, call out charges or parts charges*
- UK based helpline, 24 hours a day, 365 days a year
I found out I had some rats in my house after it scared my 6-year-old daughter. I needed them removed so that I knew my house was clean. They came quickly and removed them and it was all very stress-free. Many thanks, Linda – Basingstoke
I’m used to renting and getting a landlord to come and do repairs on my property and usually it would take a few days. Since moving into my own place I’ve been looking for an affordable way to get home repairs done easily. This has really helped me get my household problems sorted without the…
I signed up last month, they were very helpful and have helped me with repairing my toilet. I would recommend them. – Peter Wilkinson, Cardiff
Frequently Asked Questions
When is excess payable?
Most companies would charge an excess on every claim but with us there are no excess fee.
When does my boiler cover start?
It starts on the day you start paying.
Do I have to pay a callout fee?
Unlike other companies our callouts are free. There is no excess no matter how many times an engineer visits for the same problem.
Do you cover my boiler type?
We provide cover for boilers that operate on natural gas and floor standing boilers. We cover all major makes and models.
Unfortunately, we do not provide cover for:
- LPG boilers
- Back boilers
- Electric boilers
- Oil boilers
What are your opening hours?
Our opening hours are:
Emergency Claims: 24/7/365
Customer Service: 9.00 AM – 5.00 PM Monday to Friday (closed weekends)